Critical illness

  • Claim form
  • Release of information (ROI)
  • Full & detailed Medical report including medical history from a specialized Hospital & the treating doctor.
  • Original Bills
  • Original Medicals / X-rays /Pathological reports
  • Copy of Insured ID
  • We may call for additional documents/information as relevant
 
Related Documents:
 

Personal Accident

  • Official copy from the police report .
  • Original Death Certificate and heir certificate (In case of Death) or Original Medical report (in case of Injury).
  • Original Bills/Receipts/Prescription
  • Beneficiaries ID's.
  • If the need arises, will provide you in a timely manner with the other requested documents.

Travel Insurance

  1. Copy of your insurance certificate or if your Credit Card was used the statement showing the trip ticket purchase
  2. Passport copies showing the exit & entry dates
  3. Original Invoices of Expenses Incurred
  4. Other documents mentioned under relevant sections


MEDICAL EMERGENCY: ILLNESS OR ACCIDENTAL

Please attach following additional documents

  1. Original prescriptions and invoices.
  2. Medical report and/or information clarifying the diagnosis & the treatment done.

For these claims:

  1. ACCIDENTAL DISMEMBERMENT / DISABLEMENT
  2. ACCIDENTAL DEATH 
  3. REPATRIATION OF REMAINS
  4. MEDICAL EVACUATION

Please attach the following additional documents

  1. Medical report and/or information clarifying Dismemberment / Disability
  2. Death Certificate and Post Mortem Report, in case of Accidental Death
  3. Original invoices relating Repatriation 
  4. Police Report where applicable

For these claims:

  1. BAGGAGE DELAY/ LOSS
  2. TRAVEL DELAY
  3. LOSS OF TRAVEL DOCUMENTS

Please attach following documents along with the claim form

  1. Original invoices of the reasonable emergency expenses incurred due to travel inconvenience
  2. A dated official letter from the Airlines confirming the flight delay / baggage delay / baggage loss
  3. Copy of cheque or any compensation paid by the airlines 
  4. Copy of Baggage Tags and PIR for baggage delay/ loss
  5. In case of flight delay: Copy of your ticket showing original itinerary and copy of boarding pass of actual travel
 
Related documents:
 
 

Property / Energy / Home Owner

For these type of claims claims you can call us on 02 33082000 or provide us details of the incident by filling the Claims Form. It is important to know the following before filing a claim online or at the service center.

Please obtain a police report if your property is lost, stolen or maliciously damaged.

If you call our Claims Department and provide your policy number, we will explain and email you the procedure and details on cashless settlement or any other documentation that we may require.

 

Related documents:

Property

Energy

Home Owner

Motor

Please attach following documents along with the claim form

  1. Official copy of the police report
  2. Copy of the insured ID
  3. Copy of the car & driver license
  4. Original repair invoice.
  5. If the need arises, will provide you in a timely manner with the other requested documents

Marine

Please attach following documents along with the claim form

  1. Fill and sign the attached claim form.
  2. Original insurance policy or certificate.
  3. Original commercial invoice.
  4. Packing list.
  5. Original bill of lading or “copy as original stamped by ship agent”
  6. Customs release and The report which proves the damage inside customs area
  7. The letter of protest against the carrier holding them the responsibility & the original document which proves you send this letter.
  8. Police report.
  9. If the need arises, will provide you in a timely manner with the other requested documents

Loyalty

Please attach following documents along with the claim form

  1. Fill and sign the attached claim form .
  2. Full cost of re-extract the credit card , Personal documents .
  3. Copy from personal ID.
  4. Police report if found
  5. If the need arises, will provide you in a timely manner with the other requested documents

Plus Product

Please attach following documents along with the claim form

  1. Please attach following documents along with the claim form
  2. Complete copy of Bank statement which confirm the transaction.
  3. Police report if any.
  4. Complete copy of client passport or ID.
  5. If the need arises, will provide you in a timely manner with the other requested documents

Financial lines

Please attach following documents along with the claim form

  1. Fill and sign the attached claim form.
  2. Formal copy of police report.
  3. Copy of internal investigation report.
  4. Original document which confirm the custody.
  5. If the need arises, will provide you in a timely manner with the other requested documents